Policies
Terms
The plain-language basics of buying a custom, made-to-order piece from One of One.
Ordering with us
Placing an order means you accept these terms. Each order is an agreement for us to print and deliver the specific piece you designed, at the price shown when you confirm.
Made to order
Your piece is produced specifically for you after you order — nothing is pre-made. Production starts soon after you confirm, which is why cancellations and changes are only possible before it enters printing.
Your design, your responsibility
You confirm you have the right to use any image or text you upload, and that it isn't copyrighted by someone else, offensive, or unlawful. You're responsible for the content you choose to print; we're responsible for printing it well.
Our brand and platform
The One of One name, studio, site, and original visuals are ours. Designing a piece gives you your finished product — it doesn't transfer any rights to our brand or software.
Pricing and payment
Prices are shown in Egyptian pounds and include your customization and any per-print-area add-ons. Delivery fees are added and shown before you confirm. Cash on delivery is available across Egypt.
Print accuracy
We print exactly what you place on the canvas. Screens and fabric render colour differently, so slight variation between your screen and the finished print is normal and isn't considered a fault.
If something goes wrong
If a piece arrives faulty, misprinted, or wrong, we’ll replace or refund it (see Shipping & returns). Beyond that, our responsibility for any order is limited to the value of that order. These terms are governed by the laws of Egypt.