Policies
Privacy
Effective August 3, 2026. How we collect, use, store, and protect your information when you visit our site, place an order, or communicate with us.
1. Information we collect
We may collect: • Full name • Email address • Phone number • Shipping and billing address • Payment information (processed securely through third-party payment providers) • Custom artwork, images, text, or design files you submit for printing • Order history • Device and browsing information, including IP address, browser type, and cookies
2. How we use your information
Your information is used to: • Process and fulfil your orders • Create and manufacture your customised products • Communicate with you regarding your order • Provide customer support • Improve our products, website, and services • Prevent fraud and maintain website security • Comply with legal obligations
3. Custom designs
By submitting artwork, images, logos, or other content for customisation, you confirm that you have the necessary rights or permission to use such content. You remain the owner of your submitted content. However, you grant One of One permission to use the submitted files solely for the purpose of producing and delivering your customised order.
4. Marketing communications
With your consent, we may send promotional emails, SMS messages, or other marketing communications regarding new products, special offers, or updates. You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.
5. Cookies
Our website may use cookies and similar technologies to: • Improve website functionality • Remember your preferences • Analyse website traffic • Enhance your shopping experience You may disable cookies through your browser settings, although certain website features may not function properly.
6. Payment security
We do not store your complete payment card information. Payments are processed through secure third-party payment providers using industry-standard encryption.
7. Sharing your information
We do not sell or rent your personal information. Your information may be shared only with trusted third parties when necessary, including: • Shipping and delivery providers • Payment processors • Website hosting and technology providers • Legal authorities when required by applicable law These parties receive only the information necessary to perform their services.
8. Data security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Data retention
We retain your personal information only for as long as necessary to: • Complete your order • Provide customer support • Comply with legal and tax obligations • Resolve disputes • Enforce our policies
10. Your rights
Depending on your location and applicable law, you may have the right to: • Access your personal information • Correct inaccurate information • Request deletion of your personal information • Withdraw consent for marketing communications • Request a copy of the personal information we hold about you Requests may be submitted using the contact information below.
11. Children's privacy
Our products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
12. Changes to this policy
We may update this Privacy Policy periodically. Any changes will become effective once posted on our website. Continued use of our services after updates constitutes acceptance of the revised policy.
13. Contact us
If you have any questions regarding this Privacy Policy or your personal information, please contact us through our official customer support channels or the contact information provided on our website.