Policies
Frequently asked
Everything you need to know about ordering a custom, made-to-order piece from One of One — how designing works, delivery across Egypt, cash on delivery, sizing, care, and returns.
How does designing my own piece work?
Pick any blank in the studio, then design each printable side yourself — drop in your own image or text, position it, and the price updates live as you use each print area. What you see on the canvas is exactly what we print. When you're happy, add it to the cart and check out.
What does "made to order" actually mean?
Nothing is printed in advance. The moment your order is confirmed, your design goes into production and your piece is printed specifically for you. That's why every One of One is genuinely yours — and why it can't be resold or restocked.
How long will my order take?
Because each piece is produced from scratch, allow around 5–9 days for printing, plus a couple of days for delivery depending on your governorate. You can follow your order as it moves from confirmed to printed to shipped.
Do you deliver across Egypt, and is cash on delivery available?
Yes — we deliver to every governorate, and cash on delivery is available everywhere we ship. The delivery fee varies slightly by governorate and is shown before you confirm your order.
How do I choose the right size?
Every apparel product has its own size chart on the product page, with real measurements in centimetres. Our tees are cut oversized, so compare the chart against a piece you already own rather than guessing from your usual label size.
How should I care for my printed piece?
Turn it inside out and wash cold (30°C) on a gentle cycle, skip the bleach, and iron inside out away from the print. Treated this way, DTF and all-over prints stay sharp and the colour holds wash after wash.
Can I change or cancel after ordering?
Only before it enters production. Printing starts soon after you order, so reach out as fast as you can and we'll do everything we can to catch it in time. Once it's printed, it can't be changed.
What if my order arrives wrong or damaged?
If your piece is misprinted, damaged, or not what you ordered, message us within 48 hours of delivery with a photo and we'll replace it or refund you — no runaround. Custom pieces can't be returned for a change of mind, but anything that's our fault, we fix.